{"id":548,"date":"2022-01-10T12:08:00","date_gmt":"2022-01-10T12:08:00","guid":{"rendered":"https:\/\/trustcruit.wpenginepowered.com\/?p=548"},"modified":"2025-08-01T15:55:00","modified_gmt":"2025-08-01T15:55:00","slug":"dedicare","status":"publish","type":"post","link":"https:\/\/www.trustcruit.com\/sv\/kundcase\/dedicare\/","title":{"rendered":"Dedicare \u2013 Sprider insikter fr\u00e5n feedback till alla i bolaget f\u00f6r att vara konkurrenskraftiga i bemanningsbranschen"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Om Dedicare<\/h3>\n\n\n\n<p>Dedicare \u00e4r Nordens st\u00f6rsta rekryterings- och bemanningsf\u00f6retag inom v\u00e5rd och socialt arbete med ca. 700 anst\u00e4llda i Sverige, Norge och Danmark.<\/p>\n\n\n\n<p><strong>Enk\u00e4ter:<\/strong>&nbsp;Onboarding (konsulter) och kundn\u00f6jdhet<br><strong>Plats:<\/strong>&nbsp;Norge, Sverige, Danmark<br><strong>Bransch:<\/strong>&nbsp;V\u00e5rdbemanning<br><strong>Rekryteringsverktyg:<\/strong>&nbsp;Recman<br><strong>Bolagsstorlek:<\/strong>&nbsp;Medel<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nyckelresultat<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Har \u00f6verblick \u00f6ver aff\u00e4rskritiska insikter om kund- och konsultn\u00f6jdhet, vilket \u00e4r avg\u00f6rande f\u00f6r att lyckas inom den konkurrensutsatta rekryterings- och bemanningsbranschen.<\/li>\n\n\n\n<li>Tidigare samlades feedback in p\u00e5 \u00e5rsbasis. Nu samlas feedback in automatiskt i realtid, vilket ger fler och mer h\u00f6gkvalitativa insikter fr\u00e5n b\u00e5de kunder och konsulter.<\/li>\n\n\n\n<li>Sprider insikter fr\u00e5n feedbacken till hela organisationen genom l\u00f6pande rapporter, vilket m\u00f6jliggjort att alla kan ta del av och dra nytta av den feedback som samlas in.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>UTMANINGAR<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"challenges\">Ovetande om hur n\u00f6jda konsulter och kunder varit och l\u00e5g svarsfrekvens genom feedback som samlats in \u00e5rsvis<\/h2>\n\n\n\n<p>F\u00f6r Dedicare \u00e4r b\u00e5de n\u00f6jda konsulter och kunder a och o, speciellt d\u00e5&nbsp;<strong>bolagets strategi genomg\u00e5ende \u00e4r att vara personliga<\/strong>&nbsp;och st\u00f6tta b\u00e5de kunderna och konsulterna genom hela processen.<\/p>\n\n\n\n<p>Det blir extra viktigt i just rekryterings- och bemanningsbranschen som \u00e4r&nbsp;<strong>en konkurrensutsatt industri d\u00e4r konsulter och kunder blir det viktigaste verktyget f\u00f6r tillv\u00e4xt.<\/strong>.<\/p>\n\n\n\n<p>Med detta kommer diverse kriterier som m\u00e5ste uppfyllas\u2026<\/p>\n\n\n\n<p>F\u00f6rst och fr\u00e4mst&nbsp;<strong>m\u00e5ste konsulters f\u00f6rv\u00e4ntningar st\u00e4mma \u00f6verens med den roll de ska tilltr\u00e4da.<\/strong>Men de m\u00e5ste ocks\u00e5 vara n\u00f6jda med de bem\u00f6tande de f\u00e5r fr\u00e5n Dedicare och den kontaktperson de har p\u00e5 f\u00f6retaget.<\/p>\n\n\n\n<p>De fr\u00e4msta utmaningarna f\u00f6r att&nbsp;<strong>bibeh\u00e5lla n\u00f6jda kunder \u00e4r att uppfylla deras \u00f6nskade kriterier.<\/strong>Dessutom m\u00e5ste kommunikation genom kontaktpersoner p\u00e5 Dedicare ske perfekt f\u00f6r att h\u00e5lla h\u00f6g kvalitet. Detta d\u00e5 man s\u00e5klart ocks\u00e5 vill att kunden ska stanna kvar f\u00f6r att anv\u00e4nda Dedicare vid ett senare tillf\u00e4lle.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"455\" src=\"https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/net-promoter-score-nps-explained-calculate-1024x455.png\" alt=\"\" class=\"wp-image-552\" srcset=\"https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/net-promoter-score-nps-explained-calculate-980x436.png 980w, https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/net-promoter-score-nps-explained-calculate-480x213.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>F\u00f6r att f\u00f6lja upp och m\u00e4ta vikten av n\u00f6jda konsulter och kunder b\u00f6rjade man d\u00e4rf\u00f6r samla in feedback genom ett generellt feedbackverktyg. Dedicare&nbsp;<strong>m\u00e4tte med detta&nbsp;<a href=\"https:\/\/www.trustcruit.com\/sv\/blogg\/candidate-nps-all-you-need-to-know\/#definition\" target=\"_blank\" rel=\"noreferrer noopener\">Net Promoter Score<\/a>&nbsp;p\u00e5 \u00e5rsbasis, men m\u00f6tte problem som l\u00e5g svarsfrekvens<\/strong>&nbsp;och l\u00e5gt v\u00e4rde i de svar de fick in.<\/p>\n\n\n\n<p>Detta berodde fr\u00e4mst p\u00e5 att enk\u00e4ter inte skickades ut i realtid, exempelvis direkt efter att en konsult genomg\u00e5tt onboarding. Dedicare&nbsp;<strong>f\u00f6rstod ganska snabbt att de m\u00e5ste b\u00f6rja m\u00e4ta konsult- och kundn\u00f6jdhet systematiskt<\/strong>&nbsp;f\u00f6r att kunna f\u00e5 nytta av den feedback man samlar in. Man b\u00f6rjade d\u00e4rf\u00f6r anv\u00e4nda Trustcruit.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>L\u00d6SNINGAR<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"solution\">F\u00e5r feedback fr\u00e5n konsulter och kunder i realtid och skickar automatiskt ut rapporter till hela organisationen<\/h2>\n\n\n\n<p>Med Trustcruit kunde Dedicare b\u00f6rja m\u00e4ta konsult- och kundn\u00f6jdhet p\u00e5 ett helt annat s\u00e4tt \u00e4n tidigare.&nbsp;<strong>Nu samlas feedback in helt automatiskt i realtid<\/strong>&nbsp;tack vare integrationen till Recman, vilket \u00e4r rekryteringsverktyget som Dedicare anv\u00e4nder.<\/p>\n\n\n\n<p><strong>Genom Trustcruit skickar man ut tv\u00e5 typer av enk\u00e4ter:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En till konsulter som skickas i samband med deras onboarding.<\/li>\n\n\n\n<li>Och en till kunder direkt efter ett konsultuppdrag \u00e4r avslutat.<\/li>\n<\/ul>\n\n\n\n<p>I enk\u00e4terna v\u00e4ljer Dedicare att&nbsp;<strong>ha f\u00e5 fr\u00e5gor f\u00f6r att h\u00e5lla dom korta och konkreta<\/strong>&nbsp;med tanken att \u00f6ka svarsfrekvensen. Det gemensamma nyckeltalet man fr\u00e4mst f\u00f6ljer i b\u00e5da enk\u00e4terna \u00e4r&nbsp;<strong>Net Promoter Score (NPS).<\/strong>.<\/p>\n\n\n\n<p>P\u00e5 s\u00e5 s\u00e4tt f\u00e5r man f\u00f6rst\u00e5else om hur n\u00f6jda konsulter och kunder \u00e4r. Samt hur troligt det \u00e4r att de ska rekommendera Dedicare till andra och p\u00e5 s\u00e5 s\u00e4tt f\u00e5 fler konsulter och kunder att v\u00e4lja Dedicare.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"935\" height=\"492\" src=\"https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/dedicare-surveys-sv.png\" alt=\"\" class=\"wp-image-551\" srcset=\"https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/dedicare-surveys-sv.png 935w, https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/dedicare-surveys-sv-480x253.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 935px, 100vw\" \/><\/figure>\n\n\n\n<p>F\u00f6rutom att samla in feedback systematisk och automatiskt har Dedicare l\u00f6pande uppf\u00f6ljning och rapportering av feedbacken.<\/p>\n\n\n\n<p>Hela organisationen,&nbsp;<strong>fr\u00e5n koncernledningen till konsultcheferna f\u00e5r p\u00e5 n\u00e5got s\u00e4tt ta del av feedbacken,<\/strong>fr\u00e4mst via anpassade&nbsp;<strong>PDF-rapporter som automatiskt skickas ut<\/strong>&nbsp;l\u00f6pande genom Trustcruit. F\u00f6r 90-95% av alla medarbetare p\u00e5 Dedicare r\u00e4cker det att f\u00e5 ta del av feedbacken genom dessa rapporter och p\u00e5 s\u00e5 s\u00e4tt ta l\u00e4rdom fr\u00e5n de insikter man f\u00e5r fr\u00e5n dessa.<\/p>\n\n\n\n<p>N\u00e4r Dedicare b\u00f6rjade med att skicka ut rapporter f\u00f6rstod hela organisationen v\u00e4rdet av konsult- och kundfeedback direkt.&nbsp;<strong>Dessutom f\u00e5r alla medarbetare en genomg\u00e5ng av hur och vad de kan g\u00f6ra med feedbacken<\/strong>&nbsp;och varf\u00f6r den samlas in.<\/p>\n\n\n\n<p>Dedicares koncernledning tar ocks\u00e5 feedbacken p\u00e5 stort allvar d\u00e5 man deltagit i m\u00f6ten tillsammans med Trustcruits experter f\u00f6r att utbilda sig och f\u00e5 ut \u00e4nnu fler insikter samt diskuterar feedbacken kvartalsvis. Medan Teamledare och Aff\u00e4rsomr\u00e5deschefer diskuterar feedbacken m\u00e5nadsvis.<\/p>\n\n\n\n<p>F\u00f6r att underl\u00e4tta analys \u00e4r feedbacken uppdelad p\u00e5 olika niv\u00e5er i organisationen.<\/p>\n\n\n\n<p><strong>F\u00f6rst och fr\u00e4mst segmenterar man l\u00e4nderna Dedicare verkar i:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Norge<\/li>\n\n\n\n<li>Sverige<\/li>\n\n\n\n<li>Danmark<\/li>\n<\/ul>\n\n\n\n<p><strong>Man delar ocks\u00e5 upp feedbacken de i olika omr\u00e5den man arbetar inom:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u00e4kare<\/li>\n\n\n\n<li>Sjuksk\u00f6terskor<\/li>\n\n\n\n<li>Psykologer<\/li>\n\n\n\n<li>Barnomsorg<\/li>\n\n\n\n<li>Milj\u00f6terapi<\/li>\n\n\n\n<li>Rekrytering<\/li>\n\n\n\n<li>Acapedia (separat bolag inom rekrytering och bemanning inom barnomsorg)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>RESULTAT<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"results\">Flera v\u00e4rdefulla insikter genom hela organisationen och f\u00f6rb\u00e4ttrad svarsfrekvens<\/h2>\n\n\n\n<p>Att automatiskt samla in&nbsp;<strong>feedback i realtid har gjort att svarsfrekvensen p\u00e5 enk\u00e4ter \u00f6kat markant<\/strong>&nbsp;j\u00e4mf\u00f6rt med n\u00e4r man samlade in feedback p\u00e5 \u00e5rsbasis. Feedbacken fr\u00e5n kunder och konsulter \u00e4r nu ocks\u00e5 mer tillf\u00f6rlitlig \u00e4n tidigare.<\/p>\n\n\n\n<p>Dedicare ser ocks\u00e5 ett stort v\u00e4rde i att kunna presentera feedback till alla i organisationen, oavsett vem det \u00e4r. De uppskattar Trustcruits interaktiva dashboard och insikter de kan f\u00e5 d\u00e4rifr\u00e5n, men&nbsp;<strong>drar kanske allra mest nytta utav att automatiskt kunna skicka ut n\u00e4mnda rapporter l\u00f6pande.<\/strong>. The&nbsp;<strong>Rapporterna \u00e4r anpassade efter mottagaren<\/strong>&nbsp;baserat p\u00e5 vad denna person arbetar med och d\u00e4rmed tar varje medarbetare enbart emot den feedback som \u00e4r intressant f\u00f6r de sj\u00e4lva.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>&#8220;<q>\"Att enkelt kunna skicka l\u00f6pande rapporter har varit den stora framg\u00e5ngsfaktorn d\u00e5 det ger oss ett stort v\u00e4rde och l\u00e5ter oss anv\u00e4nda Trustcruit p\u00e5 alla niv\u00e5er i organisationen.\"<\/q>.&#8221;<\/em><\/p>\n\n\n\n<p>Mattis Kjellin, Chief Information Officer p\u00e5 Dedicare<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"544\" src=\"https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/Mattis-kjellin-dedicare-green-bg-1.png\" alt=\"\" class=\"wp-image-549\" srcset=\"https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/Mattis-kjellin-dedicare-green-bg-1.png 560w, https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/Mattis-kjellin-dedicare-green-bg-1-480x466.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 560px, 100vw\" \/><\/figure>\n\n\n\n<p>Att passivt kunna ta del av feedbacken via rapporter har ocks\u00e5 underl\u00e4ttat f\u00f6r Dedicare att komma ig\u00e5ng med Trustcruit.&nbsp;<strong>V\u00e4ldigt f\u00e5 i bolaget har beh\u00f6vts utbildas i hur verktyget fungerar<\/strong>&nbsp;d\u00e5 de allra flesta tar del av automatiskt genererade PDF-rapporter som l\u00f6pande skickas till deras inkorg.<\/p>\n\n\n\n<p>F\u00f6rutom att sprida insikter fr\u00e5n feedback runt om i organisationen belyser Dedicare ocks\u00e5&nbsp;<strong>nyttan av den hj\u00e4lp man f\u00e5r av Trustcruit-teamet.<\/strong>Eventuella utmaningar har kunnat l\u00f6sas snabbt utan problem. I de konstruktiva dialogerna har ocks\u00e5 koncernledningsgruppen kunnat involveras.<\/p>","protected":false},"excerpt":{"rendered":"<p>\"Att enkelt kunna skicka l\u00f6pande rapporter har varit den stora framg\u00e5ngsfaktorn d\u00e5 det ger oss ett stort v\u00e4rde och l\u00e5ter oss anv\u00e4nda Trustcruit p\u00e5 alla niv\u00e5er i organisationen\"<\/p>","protected":false},"author":2,"featured_media":550,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[12],"tags":[],"class_list":["post-548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case Study: Using Candidate Feedback to Stay Ahead in 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