{"id":537,"date":"2022-01-11T09:41:00","date_gmt":"2022-01-11T09:41:00","guid":{"rendered":"https:\/\/trustcruit.wpenginepowered.com\/?p=537"},"modified":"2025-08-01T15:55:22","modified_gmt":"2025-08-01T15:55:22","slug":"kjell-company","status":"publish","type":"post","link":"https:\/\/www.trustcruit.com\/sv\/kundcase\/kjell-company\/","title":{"rendered":"Kjell &amp; Company \u2013 Total \u00f6verblick av kandidat- och medarbetar\u00adn\u00f6jdhet i \u00f6ver 130 butiker"},"content":{"rendered":"<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">82%<\/h1>\n\n\n\n<p><strong>b\u00e4ttre intervjuer \u00e4n 82% av andra bolag (j\u00e4mf\u00f6rt med globalt snitt)<\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">9.8\/10<\/h1>\n\n\n\n<p><strong>betyg intervjuade kandidater ger p\u00e5 det bem\u00f6tande de f\u00e5r<\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">25%<\/h1>\n\n\n\n<p><strong>h\u00f6gre Candidate NPS (intervju) j\u00e4mf\u00f6rt med det globala snittet<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Om Kjell &amp; Company<\/h3>\n\n\n\n<p>Kjell &amp; Company \u00e4r en ledande akt\u00f6r inom detaljhandeln av hemelektronik med \u00f6ver 130 butiker och 1 200 medarbetare i b\u00e5de Sverige, Norge och Kina.<\/p>\n\n\n\n<p><strong>Enk\u00e4ter:<\/strong>&nbsp;Medarbetarunders\u00f6kning, NMI medarbetarunders\u00f6kning, ans\u00f6kan, intervju, onboarding, avslag<br><strong>Plats:<\/strong>&nbsp;Sverige, Norge &amp; Kina<br><strong>Bransch:<\/strong>&nbsp;Detaljhandel<br><strong>Rekryteringsverktyg:<\/strong>&nbsp;ReachMee<br><strong>Bolagsstorlek:<\/strong>&nbsp;Stor<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nyckelresultat<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>F\u00e5tt kvitto att rekryteringsprocess h\u00e5ller h\u00f6g klass, vilket ocks\u00e5 s\u00e4kerst\u00e4ller ett starkt employer brand.<\/li>\n\n\n\n<li>Har total \u00f6verblick av b\u00e5de kandidat- och medarbetarn\u00f6jdhet i hela bolaget.<\/li>\n\n\n\n<li>M\u00e4ter hur n\u00f6jda medarbetare \u00e4r f\u00f6r att kunna h\u00e5lla bra arbetsmilj\u00f6 och f\u00f6rb\u00e4ttra befintlig situation.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>UTMANINGAR<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"challenges\">Beh\u00f6vde data f\u00f6r att bekr\u00e4fta prestation och f\u00f6rst\u00e5 kandidat\u00adupplevelse j\u00e4mf\u00f6rt med konkurrenter<\/h2>\n\n\n\n<p>F\u00f6r Kjell &amp; Company och andra bolag inom detaljhandeln \u00e4r deras kunder ocks\u00e5 potentiella kandidater som eventuellt kan komma att jobba hos dom i framtiden. D\u00e5 g\u00e4ller det framf\u00f6rallt butiksmedarbetare som kan komma att jobba i n\u00e5gon av de 110 butikerna i Sverige eller 25 butikerna i Norge.<\/p>\n\n\n\n<p>Because of this,&nbsp;<strong>D\u00e4rf\u00f6r \u00e4r b\u00e5de det generella varum\u00e4rket och deras employer brand h\u00f6gt prioriterat i organisationen. Ett exempel p\u00e5 hur Kjell &amp; Company aktivt jobbar med detta \u00e4r att varje intervjuad kandidat f\u00e5r en goodie bag med deras produkter efter avslutad intervju.<\/strong>. An example of how Kjell &amp; Company actively works towards this is by giving each interviewed candidate a gift bag with their products once the interview is over.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>&#8220;<q>En kund \u00e4r en potentiell kandidat och vice versa. Vi \u00e4r d\u00e4rf\u00f6r m\u00e5na om att v\u00e5ra beslut ska vara baserade p\u00e5 fakta och d\u00e4r kommer m\u00e4tning av kandidatupplevelsen in.<\/q>&#8220;<\/em><\/p>\n\n\n\n<p>Kim Stridsberg, People &amp; Culture Operations Director p\u00e5 Kjell &amp; Company<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"553\" height=\"623\" src=\"https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/kim-stridsberg-kjell-company-1.png\" alt=\"\" class=\"wp-image-541\" srcset=\"https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/kim-stridsberg-kjell-company-1.png 553w, https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/kim-stridsberg-kjell-company-1-480x541.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 553px, 100vw\" \/><\/figure>\n\n\n\n<p>De har l\u00e4nge varit stolta \u00f6ver sin rekryteringsprocess och trott starkt p\u00e5 det arbete de g\u00f6r. Dessutom har rekryteringsavdelningen h\u00f6g status i bolaget och har alltid haft det.<\/p>\n\n\n\n<p class=\"translation-block\">Men en viktig pusselbit saknades, Kjell &amp; Company beh\u00f6vde data och feedback f\u00f6r att bevisa och bekr\u00e4fta kvaliteten av deras rekryteringsprocess. Eller kanske ist\u00e4llet helt v\u00e4lta omkull den. Dessutom hade man ingen vetskap om hur man presterar j\u00e4mf\u00f6rt med andra bolag i branshen, vilket kunde l\u00f6sas tack vare Trustcruits j\u00e4mf\u00f6relsetal mot andra bolag.<\/p>\n\n\n\n<p>But a very important piece was missing, Kjell &amp; Company&nbsp;<strong>needed data and feedback to prove and confirm the actual quality of their recruitment process<\/strong>&nbsp;or maybe disprove their theory. Also, they did not have any knowledge of how they performed compared to others in their industry, which could be solved thanks to benchmarking data from Trustcruit.<\/p>\n\n\n\n<p>Kjell &amp; Company b\u00f6rjade d\u00e4rf\u00f6r att samla in feedback genom ett generellt enk\u00e4tverktyg. Det tog inte l\u00e5ng tid innan man uppt\u00e4ckte brister och det merjobb detta ist\u00e4llet gav.<\/p>\n\n\n\n<p>They did, however,&nbsp;<strong>Dock uppt\u00e4ckte man och funderade \u00f6ver flera f\u00f6rdelar med att m\u00e4ta kandidatupplevelsen. Speciellt d\u00e5 rekryterare p\u00e5 f\u00f6retaget har stor press p\u00e5 sig att f\u00f6rse butiker i b\u00e5de Sverige, Norge och Kina med kompetent personal.&nbsp;<a href=\"https:\/\/www.trustcruit.com\/sv\/blogg\/candidate-experience-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">candidate experience<\/a><\/strong>. Especially since recruiters have a high pressure on them to supply competent staff to stores in both Sweden, Norway and China.<\/p>\n\n\n\n<p><strong>Dessa f\u00f6rdelar uppt\u00e4ckte man:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>F\u00f6lja feedback f\u00f6r att rekryterarna ska f\u00f6rst\u00e5 hur de presterar<\/li>\n\n\n\n<li>s\u00e4tta individuella m\u00e5l som varje rekryterare ska kunna str\u00e4va mot<\/li>\n\n\n\n<li>kunna j\u00e4mf\u00f6ra rekryterare mellan varandra och t\u00e4vla internt<\/li>\n\n\n\n<li>samt f\u00e5 f\u00f6rst\u00e5else i hur bra rekryteringsprocessen \u00e4r<\/li>\n<\/ul>\n\n\n\n<p>D\u00e5 Kjell &amp; Company anser att detta \u00e4r punkter som \u00e4r v\u00e4ldigt viktiga att de uppfylls tog man beslutet att slopa det generella enk\u00e4tverktyget f\u00f6r att ist\u00e4llet b\u00f6rja anv\u00e4nda Trustcruit.&nbsp;<strong>stop using the general survey tool in favor of Trustcruit<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>L\u00d6SNINGAR<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"solution\">Feedback f\u00e5r positivt bem\u00f6tande och samlar in feedback fr\u00e5n b\u00e5de kandidater samt medarbetare<\/h2>\n\n\n\n<p>Med Trustcruit ville Kjell &amp; Company f\u00e5 en total \u00f6verblick av hela sin rekryteringsprocess och den kandidatupplevelse de levererar, men ocks\u00e5 f\u00e5 f\u00f6rst\u00e5else i hur medarbetare trivs och m\u00e5r. Feedbacken kan automatiskt samlas in tack vare integrationen till deras rekryteringsverktyg ReachMee, d\u00e4rmed har man m\u00f6jligheten att samla in feedback fr\u00e5n m\u00e5nga olika k\u00e4llor.&nbsp;<strong>automatically collected thanks to the integration of their ATS<\/strong>&nbsp;ReachMee, which enables the company to collect feedback from many different sources.<\/p>\n\n\n\n<p><strong>D\u00e4rf\u00f6r b\u00f6rjade man samla in feedback p\u00e5 f\u00f6ljande s\u00e4tt:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Efter kandidater skickat in sin ans\u00f6kan, varit p\u00e5 intervju, f\u00e5tt avslag eller genomg\u00e5tt onboarding d\u00e4r man i flera av stegen m\u00e4ter Candidate NPS (Candidate Net Promoter Score)<\/li>\n\n\n\n<li>Man f\u00e5r \u00e4ven feedback via medarbeterarunders\u00f6kning och NMI (N\u00f6jd Medarbetarindex)<\/li>\n<\/ul>\n\n\n\n<p>Att m\u00e4ta b\u00e5de kandidat- och medarbetarupplevelse fick direkt positivt mottagande fr\u00e5n rekryteringesteamet och \u00f6vrig personal p\u00e5 Kjell &amp; Company.&nbsp;<strong>instantly received positive responses<\/strong>&nbsp;from the recruitment team and other employees at Kjell &amp; Company.<\/p>\n\n\n\n<p class=\"translation-block\">F\u00f6r att f\u00f6lja upp feedbacken tar rekryteringsteamet p\u00e5 Kjell &amp; Company emot automatiskt genererade rapporter, men f\u00f6r att alla ska f\u00f6rst\u00e5 och ta vara p\u00e5 feedbacken s\u00e5 f\u00f6ljer man upp den m\u00e5nadsvis. Det g\u00f6rs via ett gemensamt m\u00f6te rekryterarna emellan d\u00e4r de g\u00e5r igenom \u00f6vergripande KPI:er, diskuterar det bem\u00f6tande de gett och vad de kan f\u00f6rb\u00e4ttra.<\/p>\n\n\n\n<p>Under m\u00f6tena fokuserar man mycket p\u00e5 approach genom att exempelvis inte fokusera p\u00e5 alla punkter en rekryterare \u00e4r d\u00e5lig p\u00e5. Ist\u00e4llet fokuserar man p\u00e5 specifika f\u00f6rb\u00e4ttringsm\u00f6jligheter, vilket enkelt kan g\u00f6ras i Trustcruit tack vare att feedback kan brytas ner p\u00e5 olika niv\u00e5er.&nbsp;<strong>breaking down feedback on different levels<\/strong>&nbsp;through Trustcruit.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"935\" height=\"492\" src=\"https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/kjell-segments-tags-en.png\" alt=\"\" class=\"wp-image-540\" srcset=\"https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/kjell-segments-tags-en.png 935w, https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/kjell-segments-tags-en-480x253.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 935px, 100vw\" \/><\/figure>\n\n\n\n<p>Exempel p\u00e5 hur man bryter ner feedbacken \u00e4r p\u00e5: regionniv\u00e5, individuella rekryterare, orter, butiker och l\u00e4nder. P\u00e5 s\u00e5 s\u00e4tt kan rekryteringsteamet p\u00e5 Kjell &amp; Company precisera f\u00f6rb\u00e4ttringspunkter.<\/p>\n\n\n\n<p>Ut\u00f6ver av rekryterare, anv\u00e4nds Trustcruit av diverse olika medarbetare p\u00e5 Kjell &amp; Company s\u00e5som regionchefer och HR business partners eftersom man ocks\u00e5 samlar in medarbetarfeedback.&nbsp;<strong>used by a range of different Kjell &amp; Company employees<\/strong>&nbsp;as regional managers and HR business partners. This is due to the fact that the company also collects employee feedback.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>RESULTAT<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"results\">F\u00e5tt bekr\u00e4ftat att de presterar h\u00f6gt och l\u00f6pande gjort mindre f\u00f6rb\u00e4ttringar<\/h2>\n\n\n\n<p>Att m\u00e4ta kandidat- och medarbetarupplevelse har gett Kjell &amp; Company bekr\u00e4ftelse p\u00e5 att de presterar bra och faktiskt v\u00e4ldigt mycket b\u00e4ttre \u00e4n m\u00e5nga andra bolag.&nbsp;<strong>confirmed that Kjell &amp; Company performs well<\/strong>&nbsp;and actually even better than many other companies.<\/p>\n\n\n\n<p>S\u00e5h\u00e4r presterar de j\u00e4mf\u00f6rt med andra bolag (2021):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ans\u00f6kningsprocess \u00e4r b\u00e4ttre \u00e4n 81%<\/li>\n\n\n\n<li>Intervjuer \u00e4r b\u00e4ttre \u00e4n 82%<\/li>\n\n\n\n<li>Avslagsprocess \u00e4r b\u00e4ttre \u00e4n 78%<\/li>\n<\/ul>\n\n\n\n<p><em>J\u00e4mf\u00f6relsen \u00e4r baserad p\u00e5 feedback fr\u00e5n \u00f6ver 1,5 miljoner unika kandidatupplevelser<\/em><\/p>\n\n\n\n<p class=\"translation-block\">Kjell &amp; Company uppskattar att de f\u00e5r en m\u00e5ttstock p\u00e5 hur de presterar j\u00e4mf\u00f6rt med andra bolag d\u00e5 de f\u00e5r en f\u00f6rst\u00e5else f\u00f6r \u00f6vriga marknaden och hur attraktivt deras employer brand \u00e4r.<\/p>\n\n\n\n<p>N\u00e5gra andra imponerande resultat man uppn\u00e5tt p\u00e5 Kjell &amp; Company \u00e4r betyget kandidater ger p\u00e5 det bem\u00f6tande de f\u00e5r i intervjuer (9,8\/10). Deras Candidate NPS av kandidater som varit p\u00e5 intervju \u00e4r +76, 25% h\u00f6gre \u00e4n det globala snittet.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"935\" height=\"492\" src=\"https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/cnps-kjell-en.png\" alt=\"\" class=\"wp-image-538\" srcset=\"https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/cnps-kjell-en.png 935w, https:\/\/www.trustcruit.com\/wp-content\/uploads\/2025\/07\/cnps-kjell-en-480x253.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 935px, 100vw\" \/><\/figure>\n\n\n\n<p>F\u00f6r att bibeh\u00e5lla de h\u00f6ga resultat Kjell &amp; Company har \u00e5stadkommit har man gjort sm\u00e5 f\u00f6rb\u00e4ttringar l\u00f6pande utefter den feedback man samlat in. F\u00f6retaget ser \u00e4nnu mer potential p\u00e5 denna punkt genom att jobba \u00e4nnu mer fokuserat med att f\u00f6lja feedbacken l\u00f6pande.&nbsp;<strong>over time made many small improvements<\/strong>&nbsp;to their recruiting process based on collected feedback to maintain their good results. The company sees even more potential to work more with this in the future to achieve even better results.<\/p>\n\n\n\n<p>En viktig f\u00f6rb\u00e4ttringspunkt Kjell &amp; Company uppt\u00e4ckt genom Trustcruit \u00e4r att kandidater inte fick m\u00f6jlighet att visa upp sin kompetens i intervjuer. F\u00f6r\u00e4ndringar i intervjuprocessen gjordes och man b\u00f6rjar se en upp\u00e5tg\u00e5ende trend. Utan Trustcruit hade man inte gjort denna uppt\u00e4ckt och kanske ist\u00e4llet f\u00f6rlorat kandidater som sj\u00e4lvmant l\u00e4mnat en rekryteringsprocess.&nbsp;<strong>changes to their interview process, the company experienced an upwards trend<\/strong>. This discovery would not have been possible without Trustcruit. What could have happened in this case without Trustcruit is that candidates would have dropped off due to a bad experience.<\/p>\n\n\n\n<p>En viktigt pusselbit f\u00f6r att ha kunnat skapa insikter \u00e4r den hj\u00e4lp man f\u00e5tt av Trustcruit-teamet. Kjell &amp; Company belyser att man f\u00e5tt snabb och bra hj\u00e4lp om man beh\u00f6ver teknisk support, genomg\u00e5ng av Trustcruits dashboard eller hj\u00e4lp att analysera feedback.&nbsp;<strong>quick and useful help<\/strong>&nbsp;when they need technical assistance, walkthroughs of the Trustcruit dashboard, or help to analyze feedback.<\/p>\n\n\n\n<p>Att m\u00e4ta s\u00e5 m\u00e5nga steg av rekryteringsprocessen har gjort att Kjell &amp; Company har samlat in stora m\u00e4ngder feedback och f\u00e5tt viktig bekr\u00e4ftelse p\u00e5 att det arbete de g\u00f6r faktiskt \u00e4r bra. Fram\u00e5t vill man jobba \u00e4nnu mer med feedbacken f\u00f6r att st\u00e4rka sitt employer brand och f\u00f6rhoppningsvis ocks\u00e5 det generella varum\u00e4rket.&nbsp;<strong>work even more with feedback to strengthen their employer brand and hopefully also their general brand<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>\"En kund \u00e4r en potentiell kandidat och vice versa. Vi \u00e4r d\u00e4rf\u00f6r m\u00e5na om att v\u00e5ra beslut ska vara baserade p\u00e5 fakta och d\u00e4r kommer m\u00e4tning av kandidatupplevelsen in.\"<\/p>","protected":false},"author":2,"featured_media":539,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[12],"tags":[],"class_list":["post-537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case Study: Tracking Candidate &amp; Employee Satisfaction in Retail - Trustcruit by Jobylon<\/title>\n<meta name=\"description\" content=\"How Kjell &amp; Company used feedback to improve their recruitment process and strengthen candidate and employee experience across 130+ stores.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.trustcruit.com\/sv\/kundcase\/kjell-company\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Study: Tracking Candidate &amp; 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